Privacy Policy

Last Updated: September November 28, 2024

Introduction

This Privacy Policy ("Policy") outlines the policies and procedures of {{location.name}}, LLC. ("{{location.name}}", "we", "us", or "our") regarding the collection, use, disclosure, and protection of your information when using our services, including our website and any other software or services we offer (collectively, the "Services"). This Policy applies to users in both the United States and Canada. By using our Services, you consent to the practices described in this Privacy Policy.

Information We Collect and Store

Personal Information

We collect personal information that you provide directly to us, including:

- Personal Contact Information: Name, company name, address, phone number, and email address

- Billing Information: Billing name, address, credit card information, and number of employees using the Services

Technical Information

- Data: Information you create, upload, or store through our Services, including company descriptions, email IDs, logos, photos, and custom emails

- Diagnostic Information: With your permission, we may collect crash reports and system logging information

- Login Information: Authentication data stored locally on your device

- Analytics Information: Browser type, language settings, IP address, and website navigation patterns

- Cookie Information: We use cookies and similar tracking technologies to enhance your experience

Use of Your Information

We use your information for the following purposes:

Primary Uses

- Providing and improving our Services

- Processing transactions and managing your account

- Communicating with you about our Services

- Analyzing and enhancing our Services

- Complying with legal obligations

Marketing and Communication

With your consent, we may use your information for:

- Marketing communications about our products and services

- Updates about new features or changes to our Services

You may opt out of marketing communications at any time.

Information Sharing and Disclosure

We Do Not Sell Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Limited Disclosure

We may share your information in the following circumstances:

- With service providers who assist in our operations

- To comply with legal obligations

- In connection with a business transaction (e.g., merger or acquisition)

- With your consent or at your direction

Cross-Border Data Transfers

Your information may be transferred to and processed in any country. We ensure appropriate safeguards are in place for such transfers in compliance with applicable laws, including PIPEDA.

Your Privacy Rights

For Canadian Residents

Under PIPEDA, you have the right to:

- Access your personal information

- Correct inaccurate information

- Withdraw consent for non-essential data processing

- Understand how your information is processed

- File a complaint with the Privacy Commissioner of Canada

For California Residents

Under CCPA, you have the right to:

- Know what personal information is collected

- Access your personal information

- Request deletion of your information

- Opt-out of the sale of personal information

- Non-discrimination for exercising these rights

For All Users

You may:

- Review and update your account information

- Opt-out of marketing communications

- Delete your account and associated data

- Request information about our data practices

Data Retention

We retain your information for as long as necessary to provide our Services and comply with legal obligations. When you delete your account, we will remove your data from our active systems, though some information may remain in encrypted backup copies for a limited period.

Security Measures

We implement appropriate technical and organizational measures to protect your information, including:

- Encryption of data in transit and at rest

- Access controls and authentication procedures

- Regular security assessments

- Employee training on data protection

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes through:

- Email notification to your registered email address

- Prominent notice on our website

- Update to the "Last Updated" date